Pay For Clearance

Privacy Policy

How we collect, use, and protect your personal information.

Last updated: April 2026

1. Who We Are

We are Pay For Clearance, a UK-based clearance stock buying service. We purchase job lots, pallets, surplus inventory, and end-of-line stock from businesses and individuals across the United Kingdom.

2. What Data We Collect and Why

When you contact us through our website, WhatsApp, phone, or email, we may collect the following personal information:

  • Your name— so we know who we are dealing with
  • Phone number and/or WhatsApp number— so we can respond to your enquiry and discuss your stock
  • Email address— so we can send you a quote or follow up on your enquiry
  • Stock description, quantity, location, and asking price— so we can assess your stock and provide a fair offer
  • Photos of your stock— so we can evaluate condition and suitability before arranging collection

We only collect information that is necessary to respond to your enquiry and provide our service. We do not collect any data beyond what you voluntarily provide to us.

3. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Consent— when you submit an enquiry through our contact form or message us on WhatsApp, you consent to us using your information to respond to that enquiry.
  • Legitimate interest— we have a legitimate business interest in processing your data to provide quotes, arrange collections, and complete transactions. We ensure this does not override your rights and freedoms.
  • Contractual necessity— if we agree to purchase your stock, we need your data to fulfil that agreement (e.g., arranging collection and processing payment).

4. How We Use Your Data

We use the information you provide to:

  • Respond to your enquiry and provide a quote for your stock
  • Arrange collection of purchased stock
  • Process payment for agreed transactions
  • Contact you about your enquiry if we need further details
  • Keep a record of our business dealings for accounting purposes

We will never sell your personal data to third parties. We will not use your data for marketing purposes unless you have explicitly opted in.

5. Third-Party Services

We use the following third-party services to operate our website and handle enquiries:

  • Resend— we use Resend as our email delivery service. When you submit an enquiry through our contact form, your information is sent to us via Resend's servers. Resend processes this data solely to deliver the email and does not use it for any other purpose. See Resend's privacy policy.
  • Vercel— our website is hosted on Vercel. Vercel may collect basic analytics data such as page views and geographic region. See Vercel's privacy policy.
  • WhatsApp (Meta)— if you contact us via WhatsApp, your messages are subject to WhatsApp's privacy policy.

6. Data Retention

We retain enquiry data for 12 months from the date of your last contact with us. After this period, your personal data is securely deleted unless we have an ongoing business relationship or a legal obligation to retain it (e.g., for accounting and tax records, which are kept for 6 years as required by HMRC).

7. Cookies

Our website does not use tracking cookies or third-party analytics cookies. We do not run any advertising or remarketing scripts. Any cookies used are strictly necessary for the website to function (e.g., hosting-related cookies set by Vercel).

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access— you can request a copy of the personal data we hold about you.
  • Right to rectification— you can ask us to correct any inaccurate or incomplete data.
  • Right to erasure— you can ask us to delete your personal data (subject to any legal obligations we may have to retain it).
  • Right to data portability— you can request your data in a commonly used, machine-readable format.
  • Right to restrict processing— you can ask us to limit how we use your data.
  • Right to object— you can object to our processing of your data where we rely on legitimate interest.
  • Right to withdraw consent— where we process your data based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at info@payforclearance.co.uk. We will respond to your request within 30 days.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

We would appreciate the chance to address your concerns before you approach the ICO, so please contact us first.

10. How to Contact Us About Your Data

If you have any questions about this privacy policy or how we handle your personal data, please get in touch:

11. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this page periodically.

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